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Frequently Asked Questions:

Do you offer large volume discounts?
Please Specify products/part numbers and quantities through our infor@marcellhvac.com and we will attempt to offer out best possible price based on the product requested.

When will my order ship?
Orders are processed, shipped and delivered during regular business hours Monday to Friday – holidays are excluded. Your order will take approximately 3 to 5 business days to process depending on the order size and product type. Certain products are shipped immediately on requested if they are in our warehouse stock.

Can orders be picked up directly from your warehouse?
Yes. But you have to confirm the availability before you come to pick up.

What is the status of my order?
If you want to check the status of your order, please have your P.O. number at hand. We will reply to you as soon as we get your information.

FAQs for Air Conditioning Units:

  1. Troubleshooting for Ductless Units
  2. Troubleshooting for Portable Units