Frequently Asked Questions:

Do you offer large volume discounts?

Please specify products/part numbers and quantities through our infor@marcellhavac.com and we will attempt to offer our best possible price based on the products requested

When will my order ship?

Orders are processed, shipped and delivered during regular business hours Monday through Friday - holidays are excluded.  Your order will take approximately 3 to 5 business days to process depending on the order size and product type.   Certain products are shipped immediately on requested if they are in our warehouse stock.

Can orders be picked up directly from your warehouse ?

Yes. But you have to confirm the availability before you come to pick up.

What is the status of my order?

If you want to check the status of your order, please have your P.O. number at hand.  We will reply to you as soon as we get your information.

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FAQ for Air Conditioning Units:

 1. Trouble Shooting for Ductless Units.

 2. Trouble Shooting for Portable Units.

 3. What is Warranty covered ? Please click here.